/* Стили страниц «Тикеты» (sys_tickets: список, details, создание).

   Загружается глобально из index.html, но ВСЕ правила scoped под

   корневые классы страниц `.sys-tickets` и `.sys-ticket-details-page`. */



/* ── Список ──────────────────────────────────────────────────────────── */



.sys-tickets .sys-tickets__counters {

    display: inline-flex;

    gap: var(--spacing-sm);

    margin-left: var(--spacing-sm);

    color: var(--color-text-secondary);

    font-size: 12px;

}



.sys-tickets .sys-tickets__counter {

    display: inline-flex;

    align-items: center;

    gap: 2px;

}



.sys-tickets .sys-tickets__counter svg {

    width: 12px;

    height: 12px;

}



/* ── Details / создание ──────────────────────────────────────────────── */



.sys-ticket-details-page .page__content.sys-ticket-details {

    display: flex;

    flex-direction: column;

    min-height: 0;

    flex: 1 1 auto;

}



.sys-ticket-details-page .sys-ticket-details__layout {

    display: grid;

    grid-template-columns: repeat(3, minmax(0, 1fr));

    gap: var(--spacing-md);

    flex: 1 1 auto;

    min-height: 0;

    align-items: stretch;

}



.sys-ticket-details-page .sys-ticket-details__col {

    min-width: 0;

    min-height: 0;

    display: flex;

    flex-direction: column;

}



.sys-ticket-details-page .sys-ticket-details__col-card {

    flex: 1 1 auto;

    min-height: 0;

    display: flex;

    flex-direction: column;

}



.sys-ticket-details-page .sys-ticket-details__col-card .card-animated {

    flex: 1 1 auto;

    min-height: 0;

    display: flex;

    flex-direction: column;

    overflow: hidden;

}



.sys-ticket-details-page .sys-ticket-details__section-divider {

    margin: var(--spacing-md) 0;

    border-top: 1px solid var(--color-border);

}



.sys-ticket-details-page .sys-ticket-details__meta {

    margin-top: var(--spacing-md);

    padding-top: var(--spacing-md);

    border-top: 1px solid var(--color-border);

    display: flex;

    flex-direction: column;

    gap: var(--spacing-xs);

    font-size: 13px;

}



.sys-ticket-details-page .sys-ticket-details__meta-row {

    display: flex;

    gap: var(--spacing-sm);

}



.sys-ticket-details-page .sys-ticket-details__meta-label {

    color: var(--color-text-secondary);

    min-width: 90px;

}


/* Переход к связанному объекту (страница обращения, чат-исток) — выглядит ссылкой,
   но открывает вкладку, а не URL. */

.sys-ticket-details-page .sys-ticket-details__link-button {

    background: none;

    border: none;

    padding: 0;

    font: inherit;

    text-align: left;

    color: var(--color-primary, #4a7dff);

    cursor: pointer;

    text-decoration: underline;

    text-underline-offset: 2px;

}


.sys-ticket-details-page .sys-ticket-details__link-button:hover {

    opacity: 0.8;

}



/* Select — читаемость в тёмной теме */



.sys-ticket-details-page select.form__select {

    color: var(--color-text-primary);

    background-color: var(--form-input-bg, var(--color-surface));

    border: 1px solid var(--form-input-border, var(--color-border));

}



.sys-ticket-details-page select.form__select option {

    color: var(--color-text-primary);

    background-color: var(--color-surface);

}

.sys-ticket-details-page #sys_ticket_details_requisites .card-animated__content {
    min-height: 0;
    overflow-y: auto;
    scrollbar-width: thin;
    scrollbar-color: var(--list-scrollbar-thumb) var(--list-scrollbar-track);
}

.sys-ticket-details-page #sys_ticket_details_requisites .card-animated__content::-webkit-scrollbar {
    width: 10px;
}

.sys-ticket-details-page #sys_ticket_details_requisites .card-animated__content::-webkit-scrollbar-track {
    background: var(--list-scrollbar-track);
}

.sys-ticket-details-page #sys_ticket_details_requisites .card-animated__content::-webkit-scrollbar-thumb {
    background: var(--list-scrollbar-thumb);
    border: 2px solid var(--list-scrollbar-track);
    border-radius: 10px;
}

.sys-ticket-details-page #sys_ticket_details_requisites .card-animated__content::-webkit-scrollbar-thumb:hover {
    background: var(--list-scrollbar-thumb-hover);
}

.sys-ticket-details-page .sys-ticket-details__native-textarea {
    display: block;
    width: 100%;
    box-sizing: border-box;
    line-height: 1.4;
    resize: vertical;
}



/* Вложения */



.sys-ticket-details-page .sys-ticket-details__attachments-toolbar {

    display: flex;

    flex-wrap: nowrap;

    align-items: center;

    gap: var(--spacing-xs);

    margin-bottom: var(--spacing-sm);

    white-space: nowrap;

}

.sys-ticket-details-page #sys_ticket_details_attachments > .thaw-card,
.sys-ticket-details-page #sys_ticket_details_attachments .card-animated__content {
    display: flex;
    flex: 1 1 auto;
    min-height: 0;
    flex-direction: column;
    overflow: hidden;
}

.sys-ticket-details-page .sys-ticket-details__preview-status {
    flex: 0 0 auto;
    margin: 0 0 var(--spacing-xs);
    color: var(--color-text-secondary);
    font-size: 11px;

}



.sys-ticket-details-page .sys-ticket-details__attachments-list {

    flex: 1 1 auto;

    min-height: 0;

    overflow-y: auto;

    display: flex;

    flex-direction: column;

    gap: 2px;

    outline: none;

    scrollbar-width: thin;

    scrollbar-color: var(--list-scrollbar-thumb) var(--list-scrollbar-track);

}

.sys-ticket-details-page .sys-ticket-details__attachments-list::-webkit-scrollbar {
    width: 10px;
    height: 10px;
}

.sys-ticket-details-page .sys-ticket-details__attachments-list::-webkit-scrollbar-track {
    background: var(--list-scrollbar-track);
}

.sys-ticket-details-page .sys-ticket-details__attachments-list::-webkit-scrollbar-thumb {
    background: var(--list-scrollbar-thumb);
    border: 2px solid var(--list-scrollbar-track);
    border-radius: 10px;
}

.sys-ticket-details-page .sys-ticket-details__attachments-list::-webkit-scrollbar-thumb:hover {
    background: var(--list-scrollbar-thumb-hover);
}



.sys-ticket-details-page .sys-ticket-details__attachments-list--dragover {

    background: rgba(59, 130, 246, 0.04);

}



.sys-ticket-details-page .sys-ticket-details__attachment-item {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: var(--spacing-sm);
    padding: 6px 4px;
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: background 0.12s ease;
}

.sys-ticket-details-page .sys-ticket-details__attachment-preview {
    flex-shrink: 0;
    display: block;
    width: auto;
    max-width: 140px;
    height: 100px;
    object-fit: contain;
    border-radius: var(--radius-sm);
    background: var(--color-bg-secondary);
    cursor: pointer;
}

.sys-ticket-details-page .sys-ticket-details__attachment-body {
    flex: 1 1 auto;
    min-width: 0;
    width: 100%;
}

.sys-ticket-details-page .sys-ticket-details__attachment-item:hover {
    background: var(--color-bg-secondary);
}

.sys-ticket-details-page .sys-ticket-details__attachment-item--selected,
.sys-ticket-details-page .sys-ticket-details__attachment-item--linked {
    background: rgba(59, 130, 246, 0.12);
}

.sys-ticket-details-page .sys-ticket-details__attachment-item--selected {
    box-shadow: inset 2px 0 0 var(--color-accent, #3b82f6);
}

.sys-ticket-details-page .sys-ticket-details__attachment-main {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    min-width: 0;
}

.sys-ticket-details-page .sys-ticket-details__attachment-name {
    flex: 1 1 auto;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 13px;
    color: var(--color-text-primary);
}

.sys-ticket-details-page .sys-ticket-details__attachment-name--image {
    color: var(--color-accent, #2563eb);
    cursor: pointer;
}

.sys-ticket-details-page .sys-ticket-details__attachment-name--image:hover {
    text-decoration: underline;
}

.sys-ticket-details-page .sys-ticket-details__attachment-meta {

    display: flex;

    flex-wrap: wrap;

    align-items: center;

    gap: 4px;

    margin-top: 2px;

    padding-left: 2px;

    font-size: 11px;

    color: var(--color-text-secondary);

    line-height: 1.35;

}



.sys-ticket-details-page .sys-ticket-details__attachment-meta-sep {

    opacity: 0.55;

}



.sys-ticket-details-page .sys-ticket-details__attachment-comment {

    overflow: hidden;

    text-overflow: ellipsis;

    white-space: nowrap;

    max-width: 100%;

}



.sys-ticket-details-page .sys-ticket-details__attachment-action {
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 2px 4px;
    border: 0;
    background: none;
    cursor: pointer;
    color: var(--color-text-secondary);
    border-radius: var(--radius-sm);
    opacity: 0.75;
}

.sys-ticket-details-page .sys-ticket-details__attachment-item:hover .sys-ticket-details__attachment-action,
.sys-ticket-details-page .sys-ticket-details__attachment-action:focus-visible {
    opacity: 1;
}

.sys-ticket-details-page .sys-ticket-details__attachment-action:hover {
    color: var(--color-accent, #2563eb);
    background: rgba(59, 130, 246, 0.08);
}

.sys-ticket-details-page .sys-ticket-details__attachment-action--delete:hover {
    color: var(--color-error, #ef4444);
    background: rgba(239, 68, 68, 0.08);
}

.sys-ticket-details-page .sys-ticket-details__attachment-action svg {
    width: 14px;
    height: 14px;
}

/* Комментарии */



.sys-ticket-details-page .sys-ticket-details__comments {

    display: flex;

    flex-direction: column;

    gap: var(--spacing-sm);

    margin-bottom: var(--spacing-md);

    overflow-y: auto;

    max-height: min(420px, 50vh);

    min-height: 120px;

}



.sys-ticket-details-page .sys-ticket-details__comments-empty {

    color: var(--color-text-secondary);

    font-size: 13px;

    padding: var(--spacing-sm) 0;

}



.sys-ticket-details-page .sys-ticket-details__comment {

    padding: var(--spacing-sm) var(--spacing-md);

    border: 1px solid var(--color-border);

    border-radius: var(--radius-md);

    background: var(--color-bg-secondary);

    cursor: pointer;

    transition: background 0.12s ease, border-color 0.12s ease, box-shadow 0.12s ease;

}



.sys-ticket-details-page .sys-ticket-details__comment:hover {

    border-color: rgba(59, 130, 246, 0.35);

}



.sys-ticket-details-page .sys-ticket-details__comment--selected,

.sys-ticket-details-page .sys-ticket-details__comment--linked {

    background: rgba(59, 130, 246, 0.12);

    border-color: rgba(59, 130, 246, 0.45);

    box-shadow: inset 3px 0 0 var(--color-accent, #3b82f6);

}



.sys-ticket-details-page .sys-ticket-details__comment-header {

    display: flex;

    justify-content: space-between;

    gap: var(--spacing-md);

    margin-bottom: var(--spacing-xs);

    font-size: 12px;

}



.sys-ticket-details-page .sys-ticket-details__comment-author {

    font-weight: 600;

}



.sys-ticket-details-page .sys-ticket-details__comment-date {

    color: var(--color-text-secondary);

}



.sys-ticket-details-page .sys-ticket-details__comment-body {

    white-space: pre-wrap;

    word-break: break-word;

    font-size: 13px;

}



.sys-ticket-details-page .sys-ticket-details__comment-attachments {

    display: none;

}



/* Композер комментария */



.sys-ticket-details-page .sys-ticket-details__composer {

    display: flex;

    flex-direction: column;

    gap: var(--spacing-sm);

    margin-top: auto;

    padding-top: var(--spacing-sm);

    border-top: 1px solid var(--color-border);

}



.sys-ticket-details-page .sys-ticket-details__composer-actions {

    display: flex;

    justify-content: flex-end;

    align-items: center;

    gap: var(--spacing-md);

}



@media (max-width: 1200px) {

    .sys-ticket-details-page .sys-ticket-details__layout {

        grid-template-columns: 1fr;

    }



    .sys-ticket-details-page .sys-ticket-details__comments {

        max-height: none;

    }

}